Carefusion Pyxis products now slipping - Field Service Technician BD Employee Review

Where should I start? For a medical device company, the medical benefits over the years have been getting worse. Costs constantly going up and you can’t blame that on Obamacare. TSC (the call center) has also went down hill. After the office was opened in San Antonio, the office in San Diego lost most of the TSC agents and years of knowledge. That knowledge that management obviously doesn’t have. That change has started to lose customers in droves. Moving the main portion of TSC to Malaysia and having customers complain about not being able to understand an agent on the phone after waiting 30 minutes on hold.