Should be looked into - Quality Executive Booking.com Employee Review

The job itself changed dramatically within the last year, being now focused on evaluating hundreds of calls every month, in which recurring issues are rarely addressed when solicited. Quality Executive performance is measured in a (quote) "Holistic" way, there is little to no objectiveness as to what is not meeting, meeting or exceeding expectations. The sickness policy of the company can have you receive a verbal warning for feeling ill as little as three separate days within a 12 months rolling period. Lateness is also counted towards sickness instances, needless to say these have nothing to do with each other. Discretion of the Team Leader applies when interpreting this policy, resulting in some employees being held up to completely different standards than others. Whilst Customer Service Agents are micro-managed to a ridiculous extent, management has little to no control whatsoever. I have been working to support different team leaders in different teams. I have seen very significant cases of management not acting in a professional manner and reported some, nothing tangible has ever been done. On the contrary, on a couple of cases promotions were given within a month of reporting. Almost all internal positions given within the last 12 month have been temporary roles. Those who apply for positions have to go though extensive interview and preparations processes, for positions on contracts that last at times three months. When approaching the end of the contractual period, the employee is told if they will be getting an extension or be returned to their old role. Thanks to this process the company can save an amount in pay, and keep all temporary employees on edge, having them fear for their future and work twice as hard.