Terrible base and pay structure - Account Manager CDW Employee Review

1.0
Nov 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice work/life balance, work-from-home perks,

Cons

Terrible base pay that is lowered upon promotion (35 to 30k once promoted to Account Manager). Rising and vague goal structure that affects your commission (you keep just 7.7% of profit on your commission statement if you miss goal). CDW also intercepts vendor spiffs, meaning you earn less for each product you are incentivized to sell. Account reassigns are always given to the most tenured sales rep on the team, meaning that the best accounts and leads will ALWAYS go to the tenured rep. Do not be suprised if exisiting renewals or deals on reassigned accounts are stolen and given to the tenured rep. I saw this happen time and time again. Sales management will make sure to protect the tenured reps and play favorites no matter what. Be prepared to kiss butt and suck up to your manager if you want any chance at SURVIVAL. As a young sales rep at CDW it's not about thriving - it's merely survival as round and round of layoffs have occurred over the last 18 months. There are Account Managers on my team earning less than $500/month in commissions and management seems a-okay with this.

Explore other reviews about CDW

5.0
Nov 19, 2025
Recommend
CEO approval
Business Outlook

Pros

We all help each other to win unlike any other organization I've worked for. I've never seen an organization support their "coworkers" like CDW has. Management is excellent, supportive and not breathing down our neck but of course have expectations. Leadership is visible. The other day I got off the elevator and the CEO, Chris Leahy, was there which startled me to the point I didn't have words for her. Just be prepared to engage with variety of people often and you'll be successful here.

Cons

None at the moment. I could always get more pay but not real cons. If I owned a business, I'd model it after CDW in part.

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some good people still left there, but dwindling quickly. That's really it...the few decent coworkers left.

Cons

The great culture of the past is gone. Shareholder value is the only important metric now, and tenure/performance don't hold any value anymore to the EC. CDW is a shell of what it used to be for employee satisfaction across the board.

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