Customer service - Customer Service Representative CSX Employee Review

- strong benefits and culture - decent pay

- everything is changing quickly with upper leadership and budget cuts leaving departments strained

Simple business model which is dependent on customer service.

Board is run by an Activist Investor. Company officers for the past 10 year have been bleeding off company assets and reducing operational capabilities in exchange for short term valuations. Many of these senior leaders were brought in with documented history of sexual misconduct and questionable corporate ethics. Their only qualification they need is that they were former managers under the Hunter Harrison regime at Canadian National.