Major Changes - Inside Sales Representative CSX Employee Review

3.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

I worked with some amazingly intelligent people at CSX. There are plenty of people who are absolute experts in their field and are very willing to help you learn. Pay is pretty good. Very, very cool industry. Prior to all the changes I probably would've stayed with the company for longer.

Cons

New CEO H.H. has been jerking the company around. It is impossible to be heard if there is a "V" or "P" in front of your title. Environment is a cut throat now that everyone fears losing their jobs. It was honestly sad managing customers because service had deteriorated so much by the time I left. CEO publicly states that employees are the reason for why he has no succeeded.

Explore other reviews about CSX

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair minded and supportive management. Not directly involved in RR management, so did not have the same hours or demands as many do.

Cons

None really--large publicly held company. Working on a contract basis, so can't speak to benefits.

1.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Simple business model which is dependent on customer service.

Cons

Board is run by an Activist Investor. Company officers for the past 10 year have been bleeding off company assets and reducing operational capabilities in exchange for short term valuations. Many of these senior leaders were brought in with documented history of sexual misconduct and questionable corporate ethics. Their only qualification they need is that they were former managers under the Hunter Harrison regime at Canadian National.

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