Pros
Pay ranks high, at least for jobs in Florida. Training, people, Corp mission statement all seem great - in the beginning.
Cons
Politics as usual. You are expected to take some sort of initiating abuse from some of the long time co-workers = peers. This perspective is in "Management" - Non-Union position. Depending on which Regional Team you're lucky or unlucky enough to be placed in. My experience was not good as management tolerated some employees to be unprofessional, rude, and even abusive to new employees trying to learn the antiquated computer systems. I had zero support during very stressful time. Phone calls were nonstop. Service failures were plentiful. Have nerves of steel, love call center and customer complaints, and thrive in politics and favoritism, then this is the dream job for you!