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Caesars Entertainment

Is this your company?

Great and awful at the same time - Guest Service Manager Caesars Entertainment Employee Review

3.0
Oct 21, 2025
Recommend
CEO approval
Business Outlook

Pros

I got to work at one of the coolest resorts in the world. Pay was decent for Las Vegas. The company will change direction quickly for its size. Sometimes leadership would really take care of you with perks if they were happy. There are clear objectives - Make Caesars Entertainment lots of money. I worked with some great people. You can advance here if you’re willing to drink the kool aid.

Cons

If you’re going to work for Caesars work in senior level management or join the union and work an hourly role. Senior level management runs the show, looks out for each other, and is never held accountable. Union team members look out for each other, can not be held accountable, and make tons of $ while having the laziest work ethic imaginable and also no hospitable attitude. Middle management gets chewed up working long hours and dealing with all the issues. The company does not care about the team or guests. They only care about making money. If you truly have the hospitality spirit you will get burnt out because your job is to just be transactional and make money. That is the only thing considered when evaluating hiring, firing, guest interactions, policy changes, purchasing decisions, etc. It is very corporate style hospitality. This constant short term thinking has led to the current financial predicament Caesars Entertainment finds itself in… which is not good.

Explore other reviews about Caesars Entertainment

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

I’m lucky to have awesome managers. Good tips for the most part Free food in EDR usually good

Cons

EDR is hit and miss but mostly good

3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Being apart of the gaming industry was its own reward as well as a curse.

Cons

Culture - Management could really use some help in how to treat people.

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