Pros
-I was with Chevy Chase Bank when it merged with Capital One and they kept the length of time I was with the company, allowing me to have 20+ days of PTO. -You are compensated when you reach your goals. You can earn anywhere from $120 to 3000+ plus per month based on your sales. -Health benefits are pretty good, you can choose from three different levels, depending on your situation. -Tuition reimbursement for PT who reg works 20 hrs/week (up to $2500) and for Full timers (up to $5k). -If you are unsure of a procedure, need guidelines, or have legal issues, they have a customer service number for employees to call and get directed to the right department. You can also obtain policy and procedure guide on the intranet. The intranet is very resourceful. The company itself offers many opportunities and a lot of aid for their employees. As a Relationship Banker, if sales is not your passion, then don't apply. Any sales job can be stressful and time consuming, but if you're into sales, Capital One would be a great place to work.
Cons
-If you're not sales oriented, this is not for you -Some procedure takes a while to do, sometimes you would have customers sign things and then you later organize everything after hours. Notes are helpful so you can remember what happened between you and a customer, potentially to obtain sales later, but if you don't have it, you will be frowned upon or cause your branch to fail an inspection from the sales and service coach. Bc of this, you could also be staying after hours to add volume to your notes. -Follow ups schedules, possible an hour to open an account and add a checkcard, coin machine bags needing to be changed, and there's only two of you while there's 5 people waiting. -If you're not doing good or just doing ok...prepare to be micro-managed. Logs and trackers on how many people you've talked to, how many you've helped, any sales from any conversations. -If you're not meeting your goals, or just meeting the bare minimum, you are indirectly hinted to find new jobs. So the implications could be "Sales is not your thing, find another passion/position" or "We're going to let you go if you don't start producing the numbers." -Working at a branch means work-life balance can be difficult.