Capital One provided me with amazing training, great benefits and 401k! I really enjoyed working there! - Customer Service Representative Capital One Employee Review

5.0
Sep 11, 2012
Recommend
CEO approval
Business Outlook

Pros

- Very relaxed work place - Bonus related to how well you score/performance - Great leadership team, VERY easy to get promoted - Benefits from day one, and same with 401k - MANY different schedule options to choose from

Cons

- It is important to always show yourself in a good light - The potential for undeserving employees to get promoted - Career Development Center must be on your own time, not allowed to attend CDC classes on payed time

Explore other reviews about Capital One

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, particularly for development. People are kind

Cons

Not many cons -- there's good internal mobility once you are part of the company

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

1
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