Capital One - the dark underbelly - Principal Analyst Capital One Employee Review

1.0
Aug 8, 2009
Recommend
CEO approval
Business Outlook

Pros

If you are crook, there is a lot of money here. Opportunity to rob off the financially distressed and unsophisticated. Discrimination against certain groups is open and rife.

Cons

Senior Management is overpaid. Capital One engages in all kinds of questionable practices ranging from earnings management, employee exploitation, Absolutely not a meritocracy. While it has en exceptionally good analytical infrastructure, that is not really how it makes it money. It just happened to find a niche business in Subprime Credit Cards. Hardly better than pay day lenders.

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5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Note- last year there was 2018, would not allow that option. Employee engagement always high priority.

Cons

Note- last year there was 2018, would not allow that option. Highly focused on sales vs service.

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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