Management has no clue - Lead Teller Capital One Employee Review

2.0
May 22, 2013
Recommend
CEO approval
Business Outlook

Pros

the actual people that work in the branches are nice and the hours of the branch are not that bad. Tons of training to learn something new. Health plan and dental are great.

Cons

Upper management really doesn't know how to succeed. There is no room for advancement because all the hiring for Branch Managers are always from other banks. With the Assistant branch managers being laid off last year, there is no place to go after you are a banker or a lead teller but to move to another bank for a higher position.

Explore other reviews about Capital One

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice Company that helps employees

Cons

Stagnat heirarchy compared to some other firms

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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