Good company, but needs to get itself together - Customer Service Coordinator Capital One Employee Review

2.0
Dec 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Everyone was very kind and I loved the benefits. Starting pay was great as well.

Cons

Capital One doesn't do on-the-job training for call center jobs, so it can be difficult if your first phone job. Management seems disconnected at times and I have seen some people in positions they really weren't qualified for, which makes it hard on everyone.

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5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, WLB, Free Stuff, Building

Cons

Slow work environment, parking situation

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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