A bit cult like - Vulnerable Customer Specialist Capital One Employee Review

2.0
Jun 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Reasonably good pay Nice canteen Nice gym Nice office with standing desks

Cons

I hated the regular reviews where I had to listen back to my calls and say what I thought about them. There wasn't much work to do, but if I looked bored they told me off. Everyone was always saying how great capital one was and how good they were to vulnerable customers ,but they werent . They were charging massive interest and fees, getting people into massive amounts of debt over very small starting amounts.

Explore other reviews about Capital One

5.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, 10/10

Cons

none to think of, amazing!

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

2
See reviews by: Helpful|Rating|Date|All