Core Values do not trickle down - Vice President, Card Partnerships Capital One Employee Review

1.0
Oct 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits costs and quality was excellent. Agreeing to leave the company instead of taking a PIP pays okay.

Cons

Senior Directors do not care about work life balance, period. Your territory will change constantly without your blessing and you are expected to go anywhere, any time, with no consideration for you. A rigid adherence to scorecard AND 10/80/10 annual purges exists. It's possible to be 100% on your scorecard and still get fired for things that cannot be measured, quantified, or tied to KPIs. You can go from top 10% to bottom 10% in six months while doing the job the same way the entire time. Absence of core values. Have you ever slipped off Mute during a conference call? That will show up in your mid year and annual review as examples of how you failed to uphold core values and risked partnerships by potentially missing key information. Middle managers absolutely cannot give clear direction to the field because the Senior Director is impossible to decode. Portfolio failures result from lack of partner communication. Career advancement is impossible if leaders do not like you or allow you to move. The Associate Relations team cannot protect you from unfair treatment, they don't protect you from unfair treatment, either. I've never worked somewhere that divorced from so many talented people. Lots of DEI calls, no clear go-forward strategies in the day to day, though.

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5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, WLB, Free Stuff, Building

Cons

Slow work environment, parking situation

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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