Great pay and benefits, but bad culture - Director Capital One Employee Review

1.0
Nov 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Great pay and good benefits. Supports a family-oriented culture, sort of..(people regularly leave the office early to beat traffic/pick up kids, but also has a culture of working consistently late or on weekends/vacations.)

Cons

Biggest problems are: 1) Way too many meetings, especially when it's performance management season (2x year) and for senior leaders - making them inaccessible to their teams. 2) Very top-down culture 3) Performance management is twice per year, and brings a host of frustrations with it: - Because there is a forced distribution, and ratings impact bonuses, it creates a ton of stress for everyone as they rush to deliver results before the deadline - Managers have about 30+ hrs in June and 30+ hrs in Oct/Nov of meetings in which they have to calibrate their ratings with others on the team (and the ratings are not shared with associates until Jan at the earliest) The above combination has led to very high levels of burnout on my team, which hasn't changed in a few years according to all associate surveys.

Explore other reviews about Capital One

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly and helpful co-workers

Cons

Worked with only one department instead of working with multiple departments

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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