Completely Lost - Sales Associate CarMax Employee Review

2.0
Dec 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Coworkers have been relatively cool

Cons

Leadership is completely lost. I was part of the layoffs that happened in Oct 2025. It’s very clear to me that leadership is confused as to how to steer the ship clearly. Bill is/was more focused on trying to make his financials look better so he fired 800+ people to save face. Unfortunately those people have/had lives and bills but unfortunately he couldn’t care less.

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5.0
Jun 4, 2026
Recommend
CEO approval
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Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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