Corporate v. The Office - Business Operations Associate CarMax Employee Review

3.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great manager, team is overall pretty welcoming.

Cons

Business office is the heart of the business, but is also the hardest strained. First line of defense when it comes being blamed and pushed around by sales, upper management, etc.. but the worst part was the diminishment of quality. Customers were leaving with cars that smelled (mildew, cigarettes), or trucks that had leaked in the windshield. I left because I couldn’t take watching the company sell horrible cars at insane rates anymore. Corporate also does not have any idea on what goes on during the day-to-day operations and will intervene, punish, or fire anyone they do not agree with. Fired an employee of 20 years with no warning because they didn’t like him.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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