Power Trip Galore - Business Office Lead CarMax Employee Review

2.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Making friends through the struggle of working for a greedy company

Cons

The company is insanely greedy. Won't update the stores appearances or give proper raises about five cents a year. The salary employee in the office works maybe 30 hours a week while everyone else is expected to work overtime. Your life flies by because your assigned hours are just suggestions. If you close, expect to get out at the minimum an hour and a half after the set time. The employees in the office are walked all over by every other department, and expected to solve everything even if it's out of our responsibility. Should for sure be the highest paid in the store considering every signle vehicle has to be processed through our office and every single customer eventually comes back to the office, yet we are one of the lowest paid. We do most of the work for the sales consultants as well...yet we get none of their commission...and no bonses for buying in cars like the buyers office does...yet we do all the work besides running the VIN through an automated system and taking a few pictures of the car. Overall, you will be overworked and underpaid working for this company in general, but mainly the business office.

Explore other reviews about CarMax

5.0
May 3, 2026
Recommend
CEO approval
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Pros

You are your own boss

Cons

Slow days can be demotivating.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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