Supportive coworkers create a family-like atmosphere - Cross Functional Representative CarMax Employee Review

4.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers were my favorite part about working at Carmax. They were very supportive and willing to guide you through daily challenges, without any ego or attitude. We were like a family that celebrated and uplifted each other.

Cons

At times, the pressure to upsell a product without proper support made interacting with customers a little more challenging.

Explore other reviews about CarMax

5.0
Mar 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company and great people.

Cons

Can’t think of any cons.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
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