Lots of Work, Lots of Experience - Business Office Associate CarMax Employee Review

4.0
Jun 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Great coworkers and community, easily the best part of the job. Frequent celebrations, meetings, and meals to enhance that community and cohesion. Easy to get a lot of experience, very quickly, especially in the customer service realm.

Cons

Pay is better than minimum, but considering the high intensity, stress, and skill level involved in this position, the pay is low. Hard to move up quickly, but if you have the room financially to spin your wheels for a of couple years, you will be able to climb the ladder, but only if you're open to relocation.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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