Pros
Overall Business Model of CarMax is revolutionary and their are now a lot of competition. Also, work life balance and time away is retail industry best.
Cons
Buyers and Senior Buyers are now viewed as commodities and easily replaceable. Also, stringent corporate structures and policies erode the employee first mentality. Lastly, a culture rooted in continuously coaching and feedback has developed a micro managing work day of Buyer and Senior Buyer talent. Notably CarMax ability to identify and hire solid car buyers is a challenge within current model and that is why there is a push for an hourly vehicle appraiser to plug information in to fulfill CarMax's overall goal of plug and play automation in its vehicle values and buying processes.