Sales Consultant - Sales Associate CarMax Employee Review

2.0
Sep 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent employee discount on parts and their used car inventory. Interesting and usually helpful team. Inventory is of higher than average quality with a warranty. High ethical standards throughout organisation.

Cons

Reconsider if you're uncomfortable with: - Being micro-managed. Make no mistake, this is a corporate environment. - Developing a sales pitch that is largely scripted per corporate defined content. - Heading up the financing aspect & frequently presenting sub-prime loans. - Working until 9:00 P.M. on frequent Saturdays. - Having 100% of your incoming & outgoing calls (in the "eOffice") recorded and scrutinized. - Lack of confidentiality in conversations with management & team members.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

1
See reviews by: Helpful|Rating|Date|All