Started off great, now, not so much - Reconditioning Associate CarMax Employee Review

1.0
Sep 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Co-workers, literally the only reason I hung on for so long. Benefits are pretty average for a retail store but not too bad ( I've had worse ). Consistent schedule for production associates.

Cons

Not sure where to even begin. I do not think Puyallup, WA is a true reflection of what it is like working at every production store at Carmax. It's still relatively new and still think it's going through "growing pains". I had high hopes of working my way up into management and spending many years at this company when I first arrived. Through hard work and showing up on time everyday I was able to get a few promotions. Once I saw how lead associates were being treated by upper management, I decided at that point I had no interest in becoming a lead myself, thus not becoming a manager. Once I reach that point in a company, I no longer want to work there because I can no longer better myself. Pretty much was all downhill from that point forward. Once management finds out you don't want to be apart of their exclusive club they really do not want much else to do with you from that point. I will not get into all that went on with me on a personally level because it was a ton. All I can say is, I was a well respected co-worker and friend to most people that work there and they all felt I was treated horribly for my particular situation. The work environment is TOXIC, regardless of what upper-management will tell you, 80% of the people do not want to be there. The only people who do are new employees, managers themselves, and a few scattered employees who have worked there for 10 years plus. Everyone else just spends the day talking about looking for new jobs, how they hate it there...etc...etc. I can spend a day talking about all the negatives of the place but I really do not even have the time or space. Do yourself a favor, stay FARRRR away. Thing is, i've worked for worse companies and at first, Carmax wasn't like some of those others but it seems like they are slowly turning into just another corporation that you can pick out of a hat and they are all the same. Bad management, average benefits, extreme greed from the people at the top and politics.

Explore other reviews about CarMax

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

People first culture at carmax.

Cons

No cons are available at carmax

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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