If only someone had warned me. - Cosmetic Inspector/Inventory CarMax Employee Review

1.0
Feb 3, 2014
Recommend
CEO approval
Business Outlook

Pros

-I got to leave and never looked back.

Cons

-Horrible pay -No respect -Unprofessional management -Racism and sexism complaints easily dismissed -Disgusting work spaces -Unsanitary restrooms -Dangerous during winter -Deadly during summer -No security measures at all -Expired/uncooked food given to employees -No commitment towards the actually employee environment -Training is dreadful and not helpful or informative at all -I hate to be negative but, it is true, basically everything about this store/company was disastrous. *Not a rant, true life experience: I really wished there were better things to say about a company I thought was once great but now I will never allow friends or family members to even give them business because of the knowledge of what actually happens behind the scenes. A despicable company hiding behind the mask of pure luck and lies. The company should look a bit closer not only the performance of the store towards sales and why sales are happening but also pay attention to the actual employee 'happiness'. I know not all stores are like this, since I have been to two others while being transferred, so my last remark is this: Everything in a company should be dealt with responsibly and professionally. When personal issues and bonds are the only thing the company has to offer, you should turn around and look for a business - business is always professional and not personal. Good luck.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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