A truly people-first organization - Software Engineer II CarMax Employee Review

5.0
Jul 26, 2023
Recommend
CEO approval
Business Outlook

Pros

There are a lot of opportunities for advancement! They offer time, resources, and avenues for growth! Most of the teams/leaders I have interacted with embrace change! They strike the balance of inclusivity / acceptance AND pursuing excellence really well! Overall, It's a great org run by great humans, but your experience WILL be what you make of it.

Cons

It's run by people, and it will be what you make of it :) It's a large org, so my experience is not indicative of the WHOLE, just from my vantage point. There is a lack of clarity in how things work from an organizational standpoint because there are a lot of parts to the whole. this lack of clarity bleeds into career advancement. I do disagree with the direction they currently are moving in from a career advancement perspective, there is a lot of onus put on the individual to prove and strive towards.. that IMO has a propensity towards politics, over people. I understand and appreciate the heart behind how they do what they do, but I think there has been a side-effect that is not as desirable! From a technical standpoint, its a heavy organization with a lot of moving parts that makes change cumbersome. Buying/selling used cars is more complex than you may think - and having been in the game as long as they have - you have a lot to change!

Explore other reviews about CarMax

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything is great I love how it is ran

Cons

Everything is great the way it is

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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