Not all that glitters is gold. - Buyer CarMax Employee Review

2.0
Sep 14, 2008
Recommend
CEO approval
Business Outlook

Pros

Awesome abillity of being able to buy wholesale vehicles straight from Carmax.

Cons

The company was started as a grassroots business. Have fun, care about your employees and you'll sell cars and live well. Well, the company has changed a LOT a bit since then. They still THINK they are a grass roots org, but now its far more plastic. Bottom line, Carmax got a taste of something great: Success. They thought hell, we can sell a lot of cars by packaging our successful formula and open up a lot of stores across the U.S as quickly as possible. But what they didn't expect is that they would need to hire GOOD managers. What they did was, hire BAD managers. Not always, but for the most part. They grew too big too fast.

Explore other reviews about CarMax

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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