If not in check, CareFirst can care less. - Director of Service and Claims Business Support CareFirst BlueCross BlueShield Employee Review

They chew you up and spit you out. Upper management does not walk the talk. They want change, but won't invest or make the leadership commitment to do so. The politics get in the way of doing what is right for the customer. Still a lot of in fighting as the result of the DC merger. Every time you go to a doctor for a personal visit, be prepared for the front office to roll their eyes when they hear you work for BC/BS.