Pros
-Good pay -Good benefits -Overall decent management -Great company culture. There's a "champion team" that really tries to do cool events and keep employees engaged. -Diverse work environment
Cons
-Lack of organization (sometimes people just seem lost. From management and down) -Terrible project management. No forecast of work demand whatsoever, so thursday or friday you'll be told that there is an urgent need for saturday work -LONG hours during open enrollment (but you can't be mad at that, they tell you up front) -Ignorance of internal talent. Always hiring management externally -Kind of a lateral playing field. No clear options for advancement or growth -Zero percent professional development. Long orientation and then you are thrown in to learn as you go and these are people's ACTUAL HEALTHCARE FILES THAT WE ARE HANDLING. that is frightening. -Numbers driven. Emphasis on processing a certain amount of files. They are moving towards measuring quality. But it hasn't quite gotten there. You can fly by if you meet "tracker" numbers. MAY get audited. Scary scenario as well when talking about people's ability to access health care.
