Bad management causes high turnover rate - Crew Member Chipotle Employee Review

2.0
Mar 14, 2017
Recommend
CEO approval
Business Outlook

Pros

You get to know all positions in the front and back of the house overtime. They provide high standard training and some knowledge such as food handling is being used everywhere in the food and beverage industry.

Cons

Management is just ridiculous. You will be brainwashed and tested overtime on their company value, mission and everything. If the area manager doesn't like you, you are likely to be ignored when there's manager in training position opened. Work is very hard and not rewarding. They will tell you that you have a chance to become the next manager in training but will let your hope up and never actually do it. You will be blamed for ridiculous customer complains. As a lot of customers realize that if they complain, they would get free meal and they start abusing it. A lot of good people who have high potentials but have lost a chance to become a manager or higher have quit in the past year, and now because of lack of staffs in the management team, they have been promoting people who are less qualified than those who left to the management. Shame to say that they are heading to their end.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, decent pay. Fun people.

Cons

Can be stressful & overwhelming sometimes.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat easy to pick up short term work, and depending on the location co-workers can be cool. The free meals are also pretty good, and there is a significant employee discount usually.

Cons

Extremely inconsistent experience between stores. One store I worked at had a really chill manager, while other ones would have management that made the experience absolutely miserable. I had one store that "unofficially" hired me for 18 hours one week and then refused to pay me for those hours, so I guess make absolute sure that all of your hours are recorded in their system. Because portions aren't standardized very well, a significant amount of customers will be angry at you if you don't give enough food, or if you give too much food your manager will yell at you. The fact that the food is made in front of the customer leads to significantly more negative customer interactions. If you do work at a Chipotle, make absolute sure it is one that isn't very busy, as it can be the difference between a relatively chill job and a stressful nightmare.

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