Chipotle Reviews

Updated May 18, 2021

To filter reviews, or .
3.5
56%
Recommend to a Friend
66%
Approve of CEO
Chipotle CEO Brian Niccol (no image)
Brian Niccol
1,493 Ratings
Pros
  • "free food even when youre not working(in 1529 reviews)

  • "a free meal with your lunch break(in 780 reviews)

  • Cons
  • "Can be too fast paced for some people(in 299 reviews)

  • "Long hours and days depending on shift(in 292 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Chipotle and is not affected by filters.

    Want more demographic options?
    1. 5.0
      Former Employee

      A fun Job

      Mar 24, 2021 - Kitchen Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun environment and opportunity to move up.

      Cons

      I can't think of anything to be honest

      Be the first to find this review helpful
    2. 5.0
      Former Employee, more than 1 year

      Very Flexible Work Environment

      May 6, 2021 - Crew Member in State College, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly Environment Flexible Hours Supportive Staff Free Food!

      Cons

      Corporate Regulations Average Wages Very Fast Paced Environment

      Continue reading
      Be the first to find this review helpful
    3. 2.0
      Current Employee, more than 3 years

      Chaotic, draining, but you can make it work—until you burn out.

      Apr 19, 2021 - Service Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free meal with every shift, 50% meals on days you do not work (your store only), Opportunities for promotion, Job security—if you’re willing to work, they’re willing to give you the hours

      Cons

      High turnover, Schedules usually finished on Sundays, Overworked, Excessive callouts due to abused sick policy, Training (looks good on paper, but next to impossible to follow) Online ordering allows for more orders to be placed then actually possible to make

      Continue reading
      2 people found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Completely depends on the General Manager

      May 5, 2021 - Crew Member Front Line 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good benefits for minimum wage job, 5k college reimbursement, if you work hard can be promoted relatively quickly, ethical company.

      Cons

      I worked there for a year and a half under two different GM's. The first was a LGBTQ women who was awesome. She was a super hard worker, very passionate about her job, maintained a great culture. She was promoted and a new GM replaced her who was the complete opposite of her. He was always messing around, always chatting people up when we were trying to work (especially the girls) and had obvious favorites.

      Continue reading
      Be the first to find this review helpful
    5. 4.0
      Former Employee, more than 3 years

      Extra Benefits Equals Being Overworked and Under Paid

      May 17, 2021 - Service Manager in San Marcos, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Partial Tuition refund -Health benefits -Free food

      Cons

      -Overworked -Under paid -Toxic Work environment -Not getting recognition -Poor work life balance if you're full time you're constantly being called in on days off because turnover is high and if you don't come in you're on their bad side and seen as a "low performer" even when you do a great job on your scheduled days. -They will also overwork minors if given the chance

      Be the first to find this review helpful
    6. 2.0
      Former Employee, more than 1 year

      "Be Part of the (Dysfunctional) Family!"

      May 10, 2021 - Crew Member in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Meals Upward Mobility "Flexible" Hours Strong sense of community

      Cons

      Legally required breaks are not guaranteed "Competitive Pay" is pennies above minimum wage Strong sense of community is consistently used against you Turnover is high because of the toxic work ethic expected Corporate is wildly out of touch with store needs and realistic workloads

      Continue reading
      Be the first to find this review helpful
    7. 3.0
      Former Employee, more than 3 years

      Great place if you have great managers

      May 13, 2021 - Kitchen Manager in Petaluma, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      training and management experience, working with friends, learning about food safety

      Cons

      not enough pay, pressure from supervisors to work more, will almost always work over your scheduled time

      Continue reading
      Be the first to find this review helpful
    8. 3.0
      Former Employee, more than 3 years

      Aviod it working here if you can

      May 10, 2021 - Crew Member in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Tuition reimbursement. I graduated college completely debt-free Chipotle supplemented what my financial aid didn't cover.

      Cons

      Management is not great. I worked there for three years and they differently pick favorites. You work very hard for the pay. They will raise the base pay of your position without raising your pay or giving you a raise. It leads to people making $9 hr training new hires making $11 Turn over is incredibly high so if you stay at the company long enough you are always working harder to make up for not having a fully trained staff. We received 10-minute breaks in Nevada (different in other states) until very recently because someone complained to upper management. Meaning you could work a 10-hour shift with only a 20 minute break

      Continue reading
      Be the first to find this review helpful
    9. 2.0
      Current Employee

      Hard Work - Almost no internal compassion

      May 3, 2021 - Manager in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Health Benefits Growing Company Great possibilities if they take care of their low level workers and don't over promise and underdeliver.

      Cons

      Difficult to promote Poor training if any Poor internal support Little to no recognition Poor staffing They seem to favor younger people Their raises are minimal and you will not get very good feedback unless they want to be critical Teamwork is not a thing They do not have the right culture being cultivated Mostly talk and no action Location managers and Area manages are not helpful and take vacations even when store is very short handed Managers don't come to work on time Promotion? They are about 10 to 15 years behind in actually having what a people culture where training tools are available and in use, where managers are not hiding in the back all the time and who almost never help durin peak hours. Vegas is the worst. Corporate is blind to the gross mis-management because sales are through the roof as Vegas is growing and they don't have enough locations to supply demand. Corporate is out of touch with the field.

      Continue reading
      Be the first to find this review helpful
    10. 3.0
      Current Employee

      lots of Opportunity

      May 17, 2021 - Service Manager in Oklahoma City, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, decent wage, and good hours. If you work hard and get through put goals you will get bonus I love the friendly and encouraging work environment I am thankful for the opportunity to grow and learning how I can grow in my success.

      Cons

      If you are morning worker you will be there till 7pm every night. Expectations versus reality can not be met. Improper staffing and poor scheduling from General Manager Understaffed Management; It's a work in progress for sure. Unprofessional 3rd party company employees for delivery services.

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 9,282 Reviews

    Popular Careers with Chipotle Job Seekers

    Restaurant Team Member - Crew
    Learn About the Job
    JobsSalariesInterviews
    Restaurateur/General Manager
    Learn About the Job

    Work at Chipotle? Share Your Experiences

    or