Promises that never saw fruition. - Crew Member Chipotle Employee Review

1.0
Apr 1, 2014
Recommend
CEO approval
Business Outlook

Pros

The food is really good, it's fun to learn to cook and learn their recipes, and there is a laid-back environment.

Cons

The leadership at this location was flawed. I was originally told that I would be on a fast-track to management because of my advanced degree and experience in management. Three days into the job, there was a very noticeable drop in the training and attention they paid me. They didn't have a new hat for me, I had to wear some hand-me-down, and they only had a XXL shirt. I never got a proper fitting shirt, nor a new hat, nor the non-slip shoes they asked me to order. Every shift I was relegated to washing dishes because nobody took the time to train me on anything else; yet frequently the assistant store manager and store manager would ask me pointed questions about my improvement and progress. Despite my previously mentioned education and experience (I have a masters degree in organizational psychology and I've been a supervisor at a fitness center), I was most often treated like I didn't know a thing, in fact, I was slow and behind in the progress they expected. Once, the restaurant manager lied about another crew member reporting that I had a bad attitude. I called him out about it and the subject was dropped. To sum it up, they hired me, then forgot about me. Eventually, they blamed me for all of it when the restaurant manager brought me to his office to let me go. He took no responsibility for what happened (more like what neglected to occur) in my time there and said simply, that not everyone fits into the Chipotle culture. I would never recommend anyone to work at that location unless they are fresh out of high school or have no other options, because that's all they hired over there. I believe I had a great amount of promise for management there and they let me go, meanwhile, they have customers complaining that employees are goofing off and shoving each other around the hot fryer. Good luck trying to become a restaurateur!!

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5.0
May 27, 2026
Recommend
CEO approval
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Pros

Great customer service and team members

Cons

part timer scheduling so not enough hours

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Somewhat easy to pick up short term work, and depending on the location co-workers can be cool. The free meals are also pretty good, and there is a significant employee discount usually.

Cons

Extremely inconsistent experience between stores. One store I worked at had a really chill manager, while other ones would have management that made the experience absolutely miserable. I had one store that "unofficially" hired me for 18 hours one week and then refused to pay me for those hours, so I guess make absolute sure that all of your hours are recorded in their system. Because portions aren't standardized very well, a significant amount of customers will be angry at you if you don't give enough food, or if you give too much food your manager will yell at you. The fact that the food is made in front of the customer leads to significantly more negative customer interactions. If you do work at a Chipotle, make absolute sure it is one that isn't very busy, as it can be the difference between a relatively chill job and a stressful nightmare.

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