Nice office, but leadership is a disaster - Credit Manager City National Bank Employee Review

Job Stability, Health Insurance and Positive environment

slow decision making, Limited flexibility

The work can be intellectually challenging and provides the opportunity to learn across multiple areas of the business. Employees may gain experience navigating large-scale initiatives, regulatory expectations, operational processes, technology dependencies, and cross-functional decision-making. For someone looking to build broad banking experience, the organization can provide meaningful visibility and opportunities to contribute to important work.

The biggest concern with working at City National Bank is the unsustainable magnitude of work and the ongoing expectation that employees will continue absorbing constant change, unclear ownership, shifting priorities, urgent escalations, and process gaps without adequate support. This is not just a demanding work environment. In certain areas, the operating model has become harmful and can feel abusive because employees are expected to continue carrying work that exceeds reasonable capacity while also managing ambiguity, rework, lack of clear accountability, and inconsistent direction. The pressure is continuous, and there is often not enough structure, prioritization, or leadership alignment to make the workload manageable. The most difficult part is that employees who care deeply and try to do the right thing often end up carrying more, not less. They become responsible for driving clarity, documenting issues, coordinating across teams, escalating risks, resolving gaps, and keeping work moving, even when the underlying problems are organizational. Over time, that creates burnout and can have a serious personal impact. City National Bank has good people and meaningful work, but the current operating environment in complex areas is not sustainable. The organization needs to take a serious look at workload, capacity, role clarity, prioritization, accountability, and the human impact of constant chaos.