A truly awful place to work - Associate Account Director CoStar Group Employee Review

1.0
Jul 26, 2024
Recommend
CEO approval
Business Outlook

Pros

The only benefits are that they do pay quite well, the view from The Shard is gorgeous and you'll make friends for life as you will be bonded from the mutual trauma. If you can survive CoStar, you can survive anything, I feel proud I made it to 2 years.

Cons

It's hard to know where to start in summarising why working in CoStar's sales team is so awful but I will try. Inhuman attitude and lack of empathy is not only accepted, but seen as a benefit in climbing the corporate ladder, get used to being spoken to like a child and treated like you are unworthy. There is NO opportunity to execute any flexible working hours, if you have a kid, you won't be dropping them off at school or going to their sports day or even taking them to the dentist in an emergency, unless you want to take annual leave or emergency unpaid leave. And you will never, ever work from home and asking to do so would responded to in a similar way I can imagine asking to leave prison early. Monday is call day, where you are micromanaged into making as many calls and book in as many new opportunities as possible, it's intense, it's stupid, it's forced and everyone spends the whole day faking their day to tick the box. It's wholly a depressing waste of everyone's time and hideous start to the working week. New business bookings ONLY count on a Monday and it's encouraged to call each others clients, hunger games style. The rest of the week is equally awful, you have to hit a high meeting number (4 per day) and they have to be face to face, and everyone has to be seen every 60 days. You will be running around chasing that number for the next 4 days, no one cares of the client doesn't want a meeting or you may have been given some clients the other side of the country who it's impossible to see, but that's your problem. And there is no time to prepare for these meetings, you'll have to do that in your own time. Middle management have no voice, everything is dictated by America and there is no point giving any opinion or insight, no one cares about anything you have to say, about anything, so just keep your mouth shut. 'Make it make sense' became a common term as the strategies were so off the mark of anything that would make any sense. It's a complicated layer cake of ways to make things as difficult as possible for you, imagine a corporate jumanji. Just when you think you might have made it through the month unscathed and actually get some commission, some fresh hell will appear, usually a last minute teams call entitled 'URGENT UPDATE' drops in at 4pm. Get used to change, as everything will change constantly, about 10% off the time it may work in your favour, so jump on it, because as soon as you start to gain some benefit, it will be changed. Again.

Explore other reviews about CoStar Group

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Development, work life balance, competitive environment, career growth opportunities

Cons

A lot of priorities to juggle

1
1.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

401k, medical benefits snacks decent base salary

Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

3
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