Pros
-Supportive Team Leads and HR -Easy work -Decent office space -Some opportunity for growth -Holidays were paid time off -Great work/life balance. When you leave the office you're 100% done until you return.
Cons
-Monotonous, boring work -Limited clinical work; Most of the time you're doing things like troubleshooting website issues with clients or informing clients that their request is outside of the scope of EAP -Quantity over quality. During training they make it seem like the top priority is being a great clinician and providing the best support possible. After the first few months it becomes clear that quotas and numbers are more important. -Very corporate and for-profit. As someone who went into social work to help, I often felt like the position was soul crushing and went against what I set out to do. -I felt like a number, not like an individual employee to upper management -Negative culture. Coworkers are really nice but everyone is so miserable that most conversations with coworkers are just about complaining about the job. -Low pay. After taxes and deductions I made about $11 an hour. Most employees rely on bonuses and extra hours to even survive financially. -High turnover. By the time I was with the company for 3 months there were already 3-4 "generations" of new hires after me who went through the 2 week training process one-by-one. Even management turns over frequently. -They promise things like bonuses and supervision to attract new hires, yet the bonuses aren't fair (much harder to get if you work in the PM) and supervision has a long waitlist.