Management is bringing everyone else down - Account Executive Comcast Employee Review

2.0
Aug 27, 2021
Recommend
CEO approval
Business Outlook

Pros

PTO and benefits are some of the best in the industry, COVID-19 WFH plan has been executed well. Genuine for employee wellbeing is clear.

Cons

Management is an old boys' club. VPs, GMs, DOS' and even LSMs are hyper-focused on metrics and have not a clue how AE sales tools work/have not made a pitch in 15+ years. On a national level, the company is tirelessly working to be more innovative and level up with giants like Google, FB, etc. On a local level, there is a disconnect. Boys club management spews nonsense about products with no understanding of the capabilities. They run the show like they always have, don't have any up-to-date industry knowledge, and flinch at the mention of having to put in extra work. These same managers are ones who are primarily responsible for training new hires (also seen as the future of the company). Not good. With local management being generally incompetent and sales support understaffed, AEs are required to wear several hats. Oh, but don't be one to raise a concern about how things are operating or you'll be given a 45-minute lecture from your manager who will invalidate your experience as an AE and ramble on about how successful they were selling newspaper ads in 1983.

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5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits Pay is okay, it could be better

Cons

A lot of restructuring Networking required to progress

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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