VERY ENTRY LEVEL COLD CALLING - Outbound Sales Comcast Employee Review

1.0
Dec 12, 2023
Recommend
CEO approval
Business Outlook

Pros

It is a paycheck. Get free universal tickets yearly. Discounts on Comcast products.

Cons

There are NO leads. You are just cold calling all day. The “ leads “ they say they have are customers who just signed up for service a few months ago and they want you to upsell them. 85 calls a day. Most are voicemails. The ones you do talk to are front desk receptionists or they’ve been called 3 times this week by one of the many colleagues. You just call the same customers over and over again. They block your number. I’ve been in telecom for a decade. This is the most basic entry level job ever. Truly cold calling. And it’s people who have just started service. Literally months ago. Oh wait, they do promise you better “ leads “ after 6 months. Just be prepared to live off of hourly until then. The reps they tell you about during training making 150k plus have been with the company forever. Any new hire I have spoken to makes 300$ in commission before taxes. I’m on a team of 10. 8 haven’t been here for 6 months yet. The turnover is crazy.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive vibes. Everyone is nice and kind. There's a lot of activities to keep your work life balanced

Cons

Depending on the team you're on. The work load may vary

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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