Supportive for juniors, but leadership can be chaotic - Team Leader Computer Generated Solutions Employee Review

While the work can be fast-paced, CGS fosters an environment where employees can improve their problem-solving skills and gain valuable experience in technical support and customer service. Overall, I would recommend CGS to anyone looking for a stable and rewarding job in the tech support industry.

NoneCons: The training program could be more comprehensive and extended for better preparation.

No pros working for this company

- Mandatory unpaid holidays (unless you have PTO available to cover them). - Pay is $16/hr, and increases only seem to happen when the state raises minimum wage. - Internal IT couldn’t fix broken taskbars for 8 months. - They reward employees with occasional pizza days and “National Apple Day” events instead of actual raises. - You have to wait for approval to take breaks/lunch, and there are days when you end up skipping breaks because of call volume. - No real growth opportunities: you’re basically stuck in an L1 role unless you leave the company. - Training lasts 5 weeks where you go through Dell powerpoints for about 2 weeks before “real training”. When we started taking calls, we didn’t know how to do about 80% of the work. - Health benefits only kick in after 90 days. - High turnover rate: my training wave started with 15 people, and we were down to 3 before I left. The same thing happened in other training waves as well. They seem willing to lose money hiring and retraining people instead of giving raises or investing in employee retention. - Some L2s are unprofessional, aggressive, and defensive. Conclusion: Please avoid this company at all costs.