Nice work-from-home option, but stagnant pay and growth - Customer Service Representative Computershare Employee Review

3.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home is nice

Cons

No clear level up. They yearly raises are almost nonexistent no matter how well you perform.

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1.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

It is easy work, good first job.

Cons

Almost too many to count. The RTO policy could not have been handled worse, and upper management regularly says things that feel completely disconnected from reality. In a town hall, the COO claimed that RTO had a “net zero” impact on the company’s carbon footprint, which honestly felt insulting to employees’ intelligence. There’s also increasing discussion around AI, and it seems likely the company will approach it the same way they approached offshoring — shifting large amounts of work to lower-cost solutions regardless of quality or long-term impact. Meanwhile, my group has lost 7 team members since 2022 and only added 2 replacements. The workload has continuously increased, and leadership does not seem to care about the effect this has on employees.

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