Computershare Reviews | Glassdoor

Computershare Reviews

Updated April 29, 2017
331 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Computershare Chief Executive Officer Stuart Irving
Stuart Irving
103 Ratings

331 Employee Reviews

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Pros
  • Top work life balance, flexible work arrangements (in 24 reviews)

  • Offers work from home for some positions (in 13 reviews)

Cons
  • Senior management do not live the values and there is a distinct lack of trust across business functions (in 14 reviews)

  • Very little room for growth unless you are determined to develop on your own, willing to relocate and hop between departments (in 7 reviews)

More Pros and Cons

  1. "Love it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends

    I have been working at Computershare full-time (Less than a year)

    Pros

    I work in IT and absolutely love the company and what it stands for. Coming from a company that had very strict policies and a toxic culture, Computershare is a breath of fresh air. The people are helpful and friendly, there are team and company events, the leadership cares about their employees and the environment is welcoming.

    Cons

    I have no experienced any cons yet.


  2. "SR QA SIU TSG L&R CASH SME"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior QA Analyst in Louisville, KY
    Current Employee - Senior QA Analyst in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    The office is great- the coworkers are like family. everybody is kind and caring- we volunteer to help in the community we live in. The management are eager to help me succeed with very detailed training and building experience for people to move up the ladder quickly. I love my job and I move from Boston to work here. I love my Team Lead and the professionalism in the processing area.

    Cons

    I am not comfortable with the Occupancy tracking and I have to pay for my parking - they offer parking but it is too far from the building for a woman to walk alone in the dark to get to the office. I decided to buy my parking to avoid that. There is nothing else that I can come up with that I do not like.

    Advice to Management

    Check the productivity level and the quality level of the employee and not the occupancy- even if you are in your chair working but not in the workflow item the occupancy shows you not working this is my only issue.


  3. "Control Services, Sr. Transaction Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Transaction Processor in Jersey City, NJ
    Current Employee - Senior Transaction Processor in Jersey City, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Computershare full-time (More than 5 years)

    Pros

    Their data system is resourceful

    Cons

    Don't like having to work 40 hours a week


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  5. "Little to no opportunities for advancement and no raises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Formatter in Novato, CA
    Former Employee - Formatter in Novato, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Computershare full-time (More than a year)

    Pros

    Great opportunities for training and learning and taking on new responsibilities. Incompetence is too often rewarded. Employees are trusted to work autonomously, no micromanagement.

    Cons

    Absolutely no raises without promotion, and even then, it's not guaranteed, that's their policy!! And very little opportunity for promotion.


  6. "Mediocre"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transaction Processor in Canton, MA
    Former Employee - Transaction Processor in Canton, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Computershare full-time (More than 8 years)

    Pros

    Benefits are great. Paid time off is excellent. If you are lucky enough to get a manager with experience you certainly have room to grow with the company.

    Cons

    Employees are in competition due to large lay offs and favoritism from upper management. Managers tend to promote within their click and not based on work performance.

    Advice to Management

    Train lower management. Spend less on outsourcing so you can keep the employees that know and do their job very well.


  7. "Great people, great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Quality Administrator in Louisville, KY
    Former Employee - Event Quality Administrator in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Computershare full-time (Less than a year)

    Pros

    Friendly environment, genuine commitment to diversity, environmentally focused..

    Cons

    Insurance package is expensive if covering dependents.


  8. Helpful (1)

    "Call center Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Proxy Solicitor in Jersey City, NJ
    Former Employee - Proxy Solicitor in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Computershare full-time (Less than a year)

    Pros

    The company has Great pay and benefits plus good work hours. You have the option to get in extra hours on weekends. Highly secure building and access to cafeteria...

    Cons

    Tedious work, making over 150 calls, each call should be done in under 2 mins. Micro managed to the tee. Everything is recorded through your phone, only 30 mins for break.

    Advice to Management

    Learn to become more personal with employees.


  9. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Highlands Ranch, CO
    Current Employee - Project Manager in Highlands Ranch, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (More than 5 years)

    Pros

    Medical is comprehensive and 401k matching is attractive.

    Cons

    Management hires inexperienced senior staff with no understanding of the business. Lines managers s[end over 50% of the time fixing mistakes

    Advice to Management

    Focus on improving SVP level staff and process improvement so staff and focus on efficiencies rather than reacting to problems.


  10. Helpful (2)

    "Not a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Administrator in Edison, NJ
    Current Employee - Client Services Administrator in Edison, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    There are not many. Some clienrs are great and certain departments.

    Cons

    Management does not care about employees. No raises or bonuses for many years. Emplyees are expected to work long hours for no compensation. Atmosphere is terrible. Currently there are many layoffs.

    Advice to Management

    Respect your employees by comminicating with them. Telling them that they should be happy to just have a job is not enough.


  11. Helpful (1)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Management in Louisville, KY
    Current Employee - General Management in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computershare full-time (Less than a year)

    Pros

    There are amazing people at this company, and I'm confident this will be a longstanding career. Every job has its issues, but they are small in comparison to how great my job is. Management cares about work life balance. They constantly are promoting teamwork and support for one another. Most positions have very flexible schedules, casual dress code with jeans every day, and lots of PTO and paid days off. It's just s good company, and I'm blessed to work at Computershare.

    Cons

    It's a 15 minute walk from the free parking garage, but that's not a big deal. It's hard work and you need to use your brain! Some people may find that a con.

    Advice to Management

    Keep doing what you are doing!


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