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Computershare

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Computershare

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Computershare Reviews

Updated Oct 14, 2021

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Found 1,306 of over 1,423 reviews

3.2
53%
Recommend to a Friend
75%
Approve of CEO
Computershare Chief Executive Officer Stuart Irving
Stuart Irving
481 Ratings
Pros
  • "great team, nice office and good work-life balance(in 74 reviews)

  • "Flexible work environment, working from home(in 59 reviews)

  • Cons
  • "All the senior management is based in Australia, pays themselves a ridiculous amount while their company burns to the ground(in 28 reviews)

  • "Terrible communication Fromm upper management(in 26 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of Computershare and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year
      Featured Review

      Good benefits and opportunities to progress

      Aug 4, 2021 - Customer Service Representative in Bristol, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company look out for staff, the Bristol office is a great place to work with opportunities to move departments and get roles you are better suited to. Monthly meetings with supervisors mean you know exactly where you stand and how you can improve and progress. Lovely building, good cafeteria, gym and free bus. Diversity is celebrated and they look out for your mental health.

      Cons

      There are limited parking spaces but there are residential streets nearby with unrestricted parking. It is quite far from the city centre.

      1 person found this review helpful

      Computershare Response

      It’s great to hear that you have enjoyed your role - thank you for taking the time to share your feedback.

    2. 5.0
      Current Employee, more than 3 years

      Great environment

      Oct 11, 2021 - Perl Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Ver flexible, balance between work and personal life

      Cons

      Can not find any cons

      Be the first to find this review helpful
    3. 5.0
      Current Employee, more than 10 years

      Consistently Employee Friendly, Career Focused, and Innovative

      Sep 30, 2021 - Manager in Canton, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      CPU focuses on long-term positive results with short term actions designed to achieve those longer term goals. Constantly looking for innovative approaches and then economically wise in their selection and implementation. Internal hires attempted first before external, but external hires are seen for the positive 'new blood' they bring to the organisation.

      Cons

      Profitability is heavily weighted on interest rates and this sometimes hides their success.

      Be the first to find this review helpful
    4. 2.0
      Former Employee, more than 1 year

      Goodness..

      Sep 2, 2021 - Senior Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Paid Six Week Training - Chance to learn about stock for your job - Decent pay if you're single

      Cons

      - Lack of fresh air in office. - Very short break and lunches. - Consistent push back from Team Leads. - Insufficient flow of information to staff on products. - Training employees on new clients and not compensating for upskill and increase in work flow. - Inconsistent responses from mail room and processing departments resulting in service representatives being verbally abused by customers. - Preaching of 'One Call' resolution but 3/5 calls result in call backs due to 'protocol'. - No clear sign of moving up in the company as a customer rep.

      Continue reading
      2 people found this review helpful
    5. 4.0
      Current Employee

      Good place to work

      Oct 4, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive management Competitive pay Equipment provided Work / life balance

      Cons

      Unrealistic metrics Communication can use work to staff

      Be the first to find this review helpful
    6. 4.0
      Former Employee

      Good

      Oct 5, 2021 - Document Management Specialist in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The job is pretty Flexible overall

      Cons

      Lack of teamwork or support

      Be the first to find this review helpful
    7. 3.0
      Former Employee, more than 5 years

      two different Computershares

      Jul 8, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The groups that are client facing and engaging are the best in the industry, hands down. Many have been with the company for years and are expert at what they do and execute flawlessly on our client's behalf. Existing and new clients are in excellent hands with these teams.

      Cons

      Senior leadership is invisible and several steps removed from the pulse of the business. They are slow moving and adverse to investment even if that investment is to simply bring our capabilities into the 21st century. The company is a collection of different businesses with different processes, different leaders with different goals and little regard for the overall state of the company as long as their little piece of Computershare is in good standing. All decisions are centralized meaning that the opportunity for a quick decision on anything is just not feasible. Departments are rarely aligned and trying to find the right person in the organization to help or solve a problem requires a treasure map.

      Continue reading
      6 people found this review helpful
    8. 4.0
      Former Employee

      Good company

      Sep 29, 2021 - Mortgage Servicing Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company, good benefits, good management

      Cons

      No problems to speak of.

      Be the first to find this review helpful
    9. 4.0
      Current Employee, more than 5 years

      Good company to work for

      Sep 24, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Top management is easy to talk to actually listens and implement suggestions

      Cons

      None as of now do your own research

      Be the first to find this review helpful
    10. 4.0
      Current Employee, more than 3 years

      It’s the best environment I’ve worked for

      Jan 26, 2021 - Coustomer Service Representative in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is better then most call center jobs I’ve had and the benefits are some of the best I’ve had. The paid time off is solid as well as the holidays make it even better. The environment in the office is wonderful and very open and welcoming to everyone. They try and make it as comfortable as possible and treat you as family. Overall I would give it a 10/10 in terms of the environment and makes the job itself more tolerable. Even with the issues I would still recommend this company to others because of the environment and incentives as well as events they hold.

      Cons

      The cons of the job varies in some cases the management seems to be very helpful in a lot of cases but can also leave you hanging in other issues you may have. The main issue I have with the company is the lack of communication and proper training in certain information some of the goals you can work to are demolished because of the knowledge of some information that’s given out I’ve had plenty of times where one manager will tell me one thing and another manger something else so in most cases people are not on the same level and if you bring it up there isn’t much that’s done. The major problem I have is you need to lookout for your own self because the information given as tool is not always accurate and other bits are focused on more then others. The overall score I give it is that 4/5 because of the issues internally.

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 1,306 Reviews

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