Pros
The highest pay you will find at a call center.
Cons
Everything about this company is horrible. The supervisors, upper management and the VP do not care about their employees, in fact the employees are nothing but a number to them. There is an unnecessary amount of OT, supervisors micromanage you like you wouldn't believe, if you do not comply to your schedule, i.e going to the bathroom, taking an important phone call, a family emergency -- you will be treated like a horrible person and your employment will be threatened. They do not care if you have an extreme or tragic life event outside of the job, they will hold it against you and attempt to exterminate you any chance they can get. Also, their phone system has an outage every other week which results into an absurd amount of OT. Due to the high turn over rate, the extreme over load of clients and the poor support from management , the job more or less is strictly based off of OT and harassment for being a human being and not a robot chained to a desk all day and answering calls to irate customers.. I do not recommend this job to anyone.