Pros
Exposure to client-facing work and cross-functional collaboration Opportunity to work with regional teams
Cons
Office politics impacting decision-making: Internal alignment and stakeholder management can be influenced more by hierarchy and perception than by clear processes or objective performance Lack of clear ownership and structure: Responsibilities across managers, vendors, and project teams are not always well-defined, leading to confusion and gaps in communication Vendor management issues: External development vendors may have slow response times, which directly affects delivery timelines and creates additional pressure on client-facing roles Inconsistent accountability: Performance expectations are not always applied evenly, making it difficult to understand evaluation criteria and creating a sense of unfairness Limited support in critical situations: In key client interactions, the absence of decision-makers or technical leads can leave project managers without the authority or information needed to respond effectively