Pros
The flexibility to work with you whenever you needed help. I was a college student who worked part-time and went to school full-time. In the span of two years working with Concentrix, I worked with Comcast Billing and then Comcast SMB interactions with technical issues. Overall, their flexibility and pay were manageable for a individual seeking a job in ANYTHING.
Cons
However, there are cons to working here which upsetting me. -The management is terrible. You must ask in advance, and when I mean in advance I mean 2-3 weeks in advance. I submitted my PTO for 1 day so I could study for my final and then take my test. Lost all record of me taking a leave off and was given a warning. -Since you are working at a call center, the majority of the calls want their problems to be fixed immediately when you could not. You will be yelled at for their bills being high, their box not working, but you will receive kind-hearted calls. -There is no free-time when you are taking calls so when you helped a customer another call is waiting for you. Constantly! -The time system where you accumulate points for being late or absent can take a great toll on you. If they want you to come, they will get after you.