Concentrix - Anonymous Concentrix Employee Review

2.0
Jul 31, 2014
Recommend
CEO approval
Business Outlook

Pros

It is a call center job. Benefits were alright.

Cons

The company doesn't value it's employees. It will often hire people in bunches and then lay them off when not needed anymore. The pay was alright. It is a call center that values the numbers not the quality of the call. You say the script but it mainly boils down to getting off the phone as quickly as possible. Quality of service is not really a concern. When I was laid off they brought a room of about 10 people in to notify them and had security clear out the desks, which felt like a violation to me.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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