Terrible company to work for. Don't do it! - Voice Specialist Concentrix Employee Review

1.0
Feb 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Working from home and seeing the sun set from my window.

Cons

Team Managers are horrible to the agents. Poor training, team managers talk down to agents, always accusing agents that they are doing what's called "call avoidance," when 99% of the time the tools are not working. Training is not enough, and then you are fed to the wild, and you still don't get the support you need. There is what is called SME's and they do the same thing as a voice specialist, but assist in the chat room by answering questions. The SME's are very abusive and mistreat us agents. Terrible, the worst place to ever work.

avatar
Concentrix Response
4y
Thank you for this honest feedback! We would like to connect with you to better understand your personal journey with us. Please connect with us at cs.na@concentrix.com as soon as you can for further discussion. Hope to hear from you soon!

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

See reviews by: Helpful|Rating|Date|All