Here to rant about the BAD parts because they outweigh the good - Account Executive Concentrix Employee Review

2.0
Mar 27, 2023
Recommend
CEO approval
Business Outlook

Pros

• Thorough training • JOB support (see “Cons” section)

Cons

• Poor management unless it’s a TL (your shift manager) • No care for mental health (struggled to change my schedule after realizing that my overnight shift had started to take a major toll as a single mother, my TL only cared/a stand in TL came in and did not care.) • No care of physical health (i became extremely sick CONSTANTLY to the point that it sometimes required hospitalization) • Denied the back pay that was owed after they messed the checks up • Strict breaks and no understanding of being a single parent (they knew this and were completely supportive and different upon hire and for the next 2 years, i was there for 2 & 1/2) • PTO used to be free to use whenever, no matter what but they started denying on the grounds of “WE don’t have the PTO hours to give for that day”. (i had 20 hrs and requested 8 hrs three days before like standard so i could sleep before a major HEALTH appointment and was denied, still took off and missed my appointment due to getting a fever) • No grace period. ( 1 min over and youre late, it used to be a 5 minute grace period) just dont work here for nightshift if you value your health and mental :) i cant speak for dayshift.

Explore other reviews about Concentrix

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

A lot of great people with tremendous learning opportunities. My program is 24x7 so if willing to work nights and weekends, you can earn a higher rate of pay. Never boring and a lot to learn which works well for me!

Cons

Things can be very fast paced. Some people feel overwhelmed because there is a lot to learn.

2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent Pay and benefits . Trainers prepare you for basic work

Cons

They have Team Leaders and product experts. Some Team leaders are great, my was not, I was supposed to be coached on a regular basis, for four months I received no coaching. My coach only got involved if something could negatively could affect their Stats. I asked for more training several times, the 2nd time I asked, she transferred me to her supervisor instead of answering my question. Products Experts were helpful but sometimes had completely different answers to the same question. There was this ongoing training that you could request to join. I stopped going when they repeatedly taught the opposite of some the companies Zero Tolerance policies. When i brought it up with their supervisor I never recieved a reply.

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