Call center mentality in a back office project - Fund Data Management Concentrix Employee Review

3.0
Jul 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Good team and interesting work. Middle management is reasonable and competent.

Cons

HR is trying to circumvent legality at every turn: booking vacations on non legal notice, giving incorrect information about bank holiday legislation, providing fuzzy details about promotions. On top of overall terrible organization, long reply time and lack of empathy and common sense. Salary is not good and you are not remunerated by your skill level but by your seniority. Zero incentive to be competent since incompetent people are paid the same as you. Difficult work is, however, pushed to competent people while the rest do the bare minimum to get paid. Mentality of call center, even though no one in the project takes calls (scheduled and timed brakes, random SLAs that make no sense for the kind of work you are doing, on site work, etc)

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Concentrix Response
1y
Thank you for your review! We're open to constructive feedback, and we’re always on the lookout for ways to improve. While we’re sorry you’re no longer a part of our Concentrix team, we would like to clarify that we follow procedures and regulations mandated by Portuguese law. If you experienced anything different from this, please reach out to staff.online.feedback@concentrix.com so that we can learn more about your experience and take proper measures.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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