Pros
Decent pay for a job that doesn't drug test. Unlimited overtime and benefits. Relaxed environment and a relaxed dress code.
Cons
Where do I begin.....This place is so disorderly. This particular location is split into two support companies and one side is a bit better than the other but what makes it disorderly is that there's no system or structure. You spend two weeks in training and then they throw you on the phones. Half the time, you don't even know who your team leader is and you don't have a scheduled time for break and lunch so you just have to go whenever you can. I was 7 hours or so into my shift before I could take a lunch. Then there's the fact that if you have a problem that requires talking to HR, you have to be escorted to them because you don't have access to the other half of the building! Then the scheduling...How do you change a bunch of schedules in the middle of the week and expect people to know about them?! They offer benefits but it's like $350 a month for an individual so imagine the price if you have children.