Worst employer I've ever experienced - Customer Service Representative Concentrix Employee Review

1.0
Feb 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Everyone hated the company together so we had a sense of unity. It pays slightly more than some jobs where you're face to face with the customer like retail.

Cons

Constant threat that you'll lose your job/the contract will be pulled, incompetent managers, they don't even turn the heating on in River House when there are employees working there, having to sit in their heavy coats and thermals, backbiting atmosphere, have to be careful what you say to who. Penalised for using too much break/using the bathroom (this time is unpaid), going above and beyond is useless because it's not recognised. Only work here if it's between this and being homeless unable to pay rent.

Explore other reviews about Concentrix

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, career growth, leadership support and benefits are just a few of the pros.

Cons

I don’t have cons to share. I’ve been with the company for 15+ years.

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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