Work too much for little pay - Call Center Agent Conduent Employee Review

2.0
Jan 22, 2017
Recommend
CEO approval
Business Outlook

Pros

I work with really great people, always willing to help whenever there is a problem.

Cons

When you get hired on you drop $2 an hour!! You go from making $13 an hour to $11 if you get hired on full time instead of being project based. Which is backwards to me, really. And that's not enough pay for what I have to deal with. I'm a call center agent and I have to talk to 65+ older people all day. They are so rude. I take calls for Humana Pharmacy. You do not get paid enough to deal with those people. And there is way too much mandatory overtime. Last week I was expected to work 50 hours. Not happening. I have a life and 2 kids, there is no way someone can work that much.

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1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home , convenient

Cons

The way they fire you for no reason; and than block you from emailing them, messaging them or anything without warning! I worked there for 2 years and I had asked to switch supervisors , because the new one I had was very rude and put down everyone. Well the week after I asked to be moved; shelve wrote me up 3 times in one week, which is cause for termination. One of the writeups was because she said I should have offered a customer an email at the end of the call! They are scandalous and I would not recommend to anyone to work for them. If the client: who’s name starts with an A and ends in with E… should not tolerate they way they are representing them!

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