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      Conduent

      Engaged Employer

      Conduent reviews

      Unprofessional - Customer Service Representative Conduent Employee Review

      2.0
      Jun 19, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You were guaranteed a job because the call volume was high.

      Cons

      You could leave a customer on hold for 30 minutes or more and management would never folow up on why you did it. You were only allowed a two fifteen minute breaks. But if the team lead liked you, you could talk additional time with no questions ask. Some rule goes for the 30 minute lunch break.

      Explore other reviews about Conduent

      5.0
      Feb 6, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive Experience for the tenure served

      Cons

      Nothing to report everything is good

      3.0
      Jul 2, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

      Cons

      High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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